The challenge
With AI increasingly used in lending, fraud detection, and customer service, the bank needed a comprehensive AI governance framework that satisfied RBI guidelines and internal compliance requirements.
What we did
Delivered the AI Governance program to the risk, compliance, and technology leadership teams. Followed up with a custom workshop to build their specific AI risk assessment methodology.
Results
- +Complete AI governance framework approved by the board within 6 weeks
- +15 existing AI models audited and documented
- +Bias testing implemented for all customer-facing AI systems
- +Zero regulatory findings in subsequent RBI technology audit
“This wasn't a generic governance talk. They understood Indian financial regulations and helped us build something practical that our teams actually use.”
— Chief Risk Officer, Major Indian Private Bank
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